At Quenix Analytics Private Limited, we strive to provide the best possible products and services to our valued customers. We understand that sometimes circumstances may require a refund or cancellation, and we have established the following policy to address these situations:
1. Non-Refundable Purchases: All purchases of our products and services are generally non-refundable. This includes, but is not limited to, online courses, batches, and other digital products.
2. Batch Change Requests: If a customer purchases a batch by mistake, they may request a change to another batch of equal value within 10 days of the original purchase. The request for a batch change should be made through our customer support team.
3. Quality Assurance: Customers are encouraged to thoroughly review the product details and any available materials before making a purchase. It is the responsibility of the customer to ensure that the selected product or service meets their needs and expectations.
4. Damaged or Lost Products: In the event that a product is received in a damaged or lost condition due to issues with our courier partner, the customer is entitled to a replacement. Please report any damage or loss to our customer support team as soon as possible.
5. Address Accuracy: Customers are responsible for providing accurate delivery information. If a product is not accepted or lost due to an incorrect or insufficient address provided by the customer, a refund will not be granted.
6. Exception for Money Refund: In exceptional cases, where circumstances warrant it, refunds may be considered within 15 business days of the purchase. Such cases will be reviewed on an individual basis by our customer support team. To request a refund in such cases, please contact our customer support team with a detailed explanation.
7. Contacting Customer Support: For all refund and cancellation requests, as well as for general inquiries, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number] addressed at 4-17-77/1 Hasan Nagar Miralam Rajendra Nagar Hyderabad 500052.
Please note that our team will do its best to assist with any concerns or requests in accordance with this policy.
Important: This policy is subject to change, and any updates will be posted on our website. It is the responsibility of the customer to review and understand the terms and conditions before making a purchase.
We appreciate your trust in Quenix Analytics Private Limited, and we are committed to providing a seamless and satisfactory experience for our customers.